"I see – one customer that had the same issue discovered that the pen was recognized on a different computer with no issue. When he called HP support, they had him unplug his battery (it was a laptop), re-plug it and reset the BIOS settings to the default settings, and then it worked. I’m not sure if you have a laptop or not, but you could try that as well if you do. Otherwise, I can arrange to send you a replacement pen right away and you can send the defective one back to us – there is no charge for this either."
25 January 2009
I give up
Post-mortem, my adventures in Livescribe Smartpen land: Apparently I'm not the only one who's having problems getting my HP laptop to recognize the Livescribe Smartpen. The customer service manager said I can do all this resetting stuff on my laptop (which hasn't caused me any problems in the two months I've owned it, so I'm just going to leave well enough alone, thanks) or I can trade in this broken Smartpen for a new Smartpen. To be honest, I'm pretty sure that I'm going to have the same problem with the new pen, I mean, since there seems to be an HP/Livescribe Smartpen compatibility issue. I have to think about what to do with this thing. I can hardly believe the amount of trouble it is and I haven't even gotten to use it yet. I'll probably just stick to my cassette and tape recorder in the end. Yay low-tech! Here's the note from the Livescribe manager: